Salon Policies

Returns, Exchanges, and Refunds

Hina Y Salon cannot accept exchanges or returns at this time. We apologise for any inconvenience this may cause. However, if your product has a fault (for example, incorrect or damaged product sent), we will be happy to exchange it for you. In this case, please contact us via email on info@hina-y.com with the reason for exchange (shipping fees may apply).

Shipping and Taxes

All prices on the website (both 'Shop' and 'Book Online') are inclusive of taxes. All products purchased on the 'Shop' section of this website will be prepared for pick-up (no additional charges apply). Orders are normally processed between Monday and Saturday and are ready in 1-2 working days (if there are no delays due to weather or other unforeseen circumstances).

Payment Method

All deliveries of products from the 'Shop' section of this website can be made via cash on delivery, bank transfer, or credit/debit card (Visa/Mastercard). The prices inclusive of shipping are calculated at checkout (no hidden fees).

Payments for online bookings are made in advance either via card or bank transfer. Details will be mentioned at the time of booking online.

Cancellation Policy

  • Products purchased from our online store are immediately charged. However, if you would like to cancel for any reason, please let us know via email on info@hina-y.com with your Order ID and reason for cancellation. We can process a refund (a 6-8% processing fee will apply, which we can calculate for you on request).
  • To cancel appointments made online, please inform us at least 72 hours in advance so other clients can use the time slot(s). A cancellation fee of 50% of the service price is applied if cancellations are made within 72 hours prior to the service. For cancellations made before 72 hours, a processing fee may apply