Refund policy

 

Hina Y Salon cannot accept exchanges or returns of retail products at this time. We apologise for any inconvenience this may cause. However, if your product has a fault (for example, incorrect or damaged product sent), we will be happy to exchange it for you. In this case, please read below:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.